We currently deliver within the United Kingdom only.

Orders are usually processed within 1–2 business days, Monday to Friday. Once dispatched, delivery typically takes between 7–12 business days. You’ll receive a confirmation email with tracking details as soon as your order is on its way.

Yes, we offer free standard delivery on all UK orders. At checkout, you can also choose Protected & Insured Shipping for £4.95, which fully covers your order against loss or damage during transit. If anything goes wrong, we’ll prioritise a replacement or refund for complete peace of mind.

After your order has been dispatched, we’ll send you an email containing your tracking link. Alternatively, you can track your order at any time through our Track Order page using your order number and email address.

If you need to make a change or cancel your order, please contact us as soon as possible. Orders can be changed or cancelled within 12 hours of purchase. Once an order has been processed or dispatched, changes are no longer possible. If your order has already been delivered, you may request a return in line with our Returns Policy.

Unused items in their original packaging can be returned within 30 days of delivery. For full details, including information on non-returnable items, please refer to our Returns & Refunds Policy.

Once your return has been received and inspected, refunds are typically processed within 7–15 business days, depending on your payment provider.

Yes. Our website is HTTPS-protected, and all payments are processed through secure and trusted payment gateways to ensure your information remains safe.

We take care to ensure all product descriptions, measurements, and materials are accurate. Please note that minor colour variations may occur due to screen settings or lighting differences.

If you need assistance, our support team is always happy to help. You can reach us at support@bumby.co. Our support hours are Monday to Friday, 9:00am to 6:00pm, and we aim to respond within 24–48 hours.